Zoom Turns to AI to Generate Patient Notes From Telehealth Appointments

Zoom has signed a partnership deal with AI-powered voice assistant for health care company Suki to ease the administrative tasks for telehealth appointments.

Zoom plans to use the Suki AI and speech platform Suki Platform to generate clinical notes and documentation. 

“With over almost 140,000 healthcare institutions globally using the Zoom platform, we feel a great responsibility to leverage the power of AI to drive employee productivity and enhance patient experiences,” said Smita Hashim, chief product officer at Zoom. 

“Working together with Suki to provide critical AI-generated clinical note functionality to Zoom Workplace for Clinicians will reduce documentation overhead for clinicians, allowing them to focus on patients.”

Suki’s documentation support is not limited to Zoom telehealth visits. It can also be used during in-person visits to reduce patient note taking and increase the time physicians spend with patients. 

“AI is changing the way we interact with the world,” said Suki founder and CEO Punit Soni. 

“Everything from how we communicate to how we use technology to how care is delivered will evolve. Video will be a critical interface in the AI-driven world. We are thrilled to work with Zoom to develop new interaction models and AI that will advance our mission of making health care technology invisible and assistive so clinicians can focus on what’s most important: their patients.”

Related:Regulating AI in Health Care: FDA Issues New Guidance

This article first appeared in IoT World Today's sister publication AI Business.